Our people make the difference.

Easily said, not easily done. Our staff is cross trained in multiple tasks. There are no logjams of work caused by absenteeism or an influx of new business. Our people work together to provide the finest service available in the commercial collection industry. Our people are trained in the use of what we believe is the finest computer system available. Imagine a computer that told you when to contact the debtor! Our system reminds our collector when a specific debtor must be contacted. Contacts can be scheduled for the morning or afternoon on a specific day.

The collector can schedule follow up at an exact time of day when the debtor will be available. Follow up can be accomplished even at off hours as necessary to reach the debtor.

As you know, the ultimate cost of using an agency is in uncollectible accounts. Our procedures limit that cost to accounts that truly need to be written off. Our system matches claims we have previously handled against the debtor and provides the collector with complete on-line notes. This allows us to repeat successful techniques in collecting from the debtor. Every conversation with the debtor is reviewed by the collector. Our paperless system allows the collector to see documents provided us by creditors, debtors and attorneys.

This provides us with instant access to the debtor’s complete file. A wise collection man once told us, “There are but two ‘R’s in the collection industry. Report and Remit. If you cannot remit, remember to report." First Financial Services method of reporting is tops in the industry. Our reports are written by the person handling the file and emailed to you personally.

You will not have to wait for the mail to arrive to learn the results of our demand for payment. Our reports are created electronically, and eliminate wasted paper. Our reports are tailored to your specifications and you are not limited to accepting only what we want you to have. Remittances are made one at a time. Each collection will have its own check. No monthly statements with a single remittance attached your accountant could not decipher.